Lady in a meeting

GBCA is looking for a training support officer, who provide diverse supports for training department. This incumbent is also undertaking administrative duties for training relatedand liaising with relevant departments for student support issues. 



  • Assist training manager in the monitoring of training programs  
  • Collect the assessments from trainers, conduct administrative quality checks and record results in Student Management System. 
  • Maintain training and assessment records according to the College’s record keeping policy and procedure. 
  • Allocate and distribute the training materials & resources to the trainer 
  • Maintain training resources & stock level 
  • Updating administrative instructions for training materials 
  • Conduct research and gather information from Managers and supervisors to create accurate easy to read procedures and work instructions 
  • Assist Training Manager with trainer’s tracker and students’ academic progress tracking 
  • Assist Training Manger with generating Training Plan 
  • Assist gathering documentations as guided by supervisors for internal and external audit process 
  • Assist Training Manager to analyse students feedback forms 
  • Organize students’ intervention meetings 
  • Participate in the conduct of PRT process, including check and retain evidence of residence, confirm student’s aspiration and interest, arrange LLN and/or oral interview to ensure student existing skills and knowledge meet the entry requirements of the intending course. 
  • Check, correct and upload student training activity data to SVTS on a bi-monthly basis 
  • Other duties allocated by Training Manager 

Qualifications and Education Requirements 

  • Qualification at associate diploma or certificate level with relevant administrative work experience or an equivalent combination of relevant knowledge, experience and/or training. 


Skills and knowledge requirements: 

  • Familiar with SVTS data upload, rectify errors warning and claims 
  • Familiar with using Student Management System to record student training activities. Experience working with RTOmanager student management system would be an advantage. 
  • Understanding of the Victorian VET Student Statistical Collection Guidelines would be an advantage. 


Preferred Skills 

  • Excellent written and verbal communication skills 
  • Demonstrated experience in RTO environment, plus good understanding and knowledge of placement arrangement 
  • Ability to work co-operatively and professionally as part of a team with administrative, teaching and training staff 
  • Excellent skills in computer-based record systems, use of the internet and email together with a sound knowledge of Microsoft applications e.g. Word and Excel 


To apply, please email Rose with a copy of your resume and cover letter to