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Diploma of Community Services

Domestic Students

Course outline (Domestic)

Course Code: CHC52021

Course Description:

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.

To achieve this qualification, candidates must have completed at least 200 hours of work as detailed in the Assessment Requirements of the units of competency.

Entry requirements

There are no set requirements for this course. It is recommended that domestic students would meet one of below requirements:
• Satisfactory numeracy and literacy skills to undertake this course, or
• Mature age and have sufficient work experience to successfully undertake this course, or
satisfactory complete year 12.

Domestic applicants will undertake the language, literacy and numeracy test and the digital skill test as part of the Pre-Training Review.

It is recommended that students have prior knowledge and experience in age/ disability care environments prior to enrolling into this course.

Vocational placement requirements:

Students are required to complete at least 200 hours of work placement as part of course requirements. We understand the industry and will assist you in finding Work Placement. GBCA work placement coordinator, GBCA trainers and the student will work collaboratively in securing a work placement. Once you are marked satisfactory in the required units, you apply for work placement by completing an online placement application form. You can indicate your availability and preferred location. We endeavour to place you in an aged care facility and/or disability facility and/or community care setting of your choice, however we cannot guarantee this as it depends on the availability in the facilities of your preferred location.

Once you submit your form, all parties will work towards securing a place for you.
Remember, Aged care facilities and/or Disability and/or community care facilities prefer students who are both flexible and reliable. On average, it takes approximately 4 weeks to secure work placement.
The Fair Work Act 2009, under the definition of Vocational Placement in section 12 outlines the rules
restricting unpaid work.

The Fair Work Ombudsman provides a clear explanation of these rules in the Internships, Vocational Placements & Unpaid Work Fact Sheet.

Due to the requirement to complete vocational placement, a final outcome for each unit would not be provided until the relevant component of vocational placement had been completed.

Course duration:

64 weeks (including 10 weeks for vocational placement and 12 weeks term breaks and holidays)


2 sessions per week

(Start term 2 2024)

Assessment methods

Questions, Case studies, Presentation, Project, Portfolio, work placement project and work placement observation

Government funding:

This course is delivered with Victorian and Commonwealth Government funding under the Skills First Program. Individuals with disabilities are encouraged to apply for training subsidised through the Skills First Program. Domestic students may be eligible for subsidised training.

Delivery mode:

Blended learning between face to face and online.

Potential job opportunities for graduates for Diploma of Community Services course include:

  • Child or Youth Residential Care Assistant 
  • Community Worker 
  • Drug and Alcohol Counsellor 
  • Family and Marriage Support Officer 
  • Family Support Worker 
  • Social Worker 
  • Welfare Worker 
  • Youth Worker 
  • Case manager 
Unit CodeUnit Name
CHCCCS007 Develop and implement service programs
CHCDEV005Analyse impacts of sociological factors on people in community work and services
CHCCCS004Assess co-existing needs
CHCDIV001Work with diverse people
CHCLEG003Manage legal and ethical compliance
CHCMGT005Facilitate workplace debriefing and support processes
CHCPRP003Reflect on and improve own professional practice
HLTWHS003Maintain work health and safety
CHCCSM013Facilitate and review case management
CHCDFV001Recognise and respond appropriately to domestic and family violence
CHCCCS019Recognise and respond to crisis situations
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCCSM012Coordinate complex case requirements
CHCCSM014Provide case management supervision
CHCCSM009 Facilitate goal-directed planning

Course Factsheet

Course Accreditations

Nationally Recognised Training
Australian Qualification Framework

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Diploma of Community Services

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