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GBCA Student Services

Student Support Services

Facilities and resources available to students

  • Classroom with projectors
  • Whiteboards
  • Student lounge
  • Kitchen
  • Bathrooms (including disabled toilet)
  • Library
  • Computer Lab
  • Unlimited Wi-Fi network
  • Printing services

Student Support Officer will provide support to students and/or refer them to support services on all matters relating to their study in Australia. This includes but is not limited to:

  • conducting a culturally appropriate Orientation program with students
  • Support services to assist students to transition into study and living in Australia
  • Emergency and health services
  • Legal services
  • Counselling services
  • Academic assistance/study support
  • Welfare related support services
  • Facilities and resources
  • Finding and understanding GBCA policies and procedures including the complaints and appeals process
  • Visa conditions including meeting course progress
  • ESOS Legislation available to students should they require further assistance

All support services provide by GBCA are free of charge to students. Students requiring special or welfare assistance will be referred to an appropriate external service. GBCA will not charge any reference fee however any cost associated with the external service will be at your own expense. The Student Support Officer will assist students if necessary when attempting to contact external services.

Learning Support

The teaching staff of GBCA are available to assist students in need with their studying and homework. This support may vary depending on identified needs. Students are encouraged to talk to their trainer when assistance is required to ensure satisfying academic performance. Students who require additional assistance can schedule appointments with their trainer. There will be support available to assist students in meeting their course requirements and maintaining attendance, such as:

  • Additional individual or group tutorial/academic guidance
  • Skills Workshops (see below)
  • Counselling Services (see below)

The student’s academic progress will be reviewed at the end of each study period. Students who are “at risk” will be contacted by the Student Administration Officer immediately, to discuss reasons for falling behind and possible solutions.

Mentor Support

Fully qualified trainers are available for additional consultation. Students are encouraged to talk to their trainer when mentor support is required. Booking is required for additional consultation. Skills Workshops GBCA offers a range of workshops to improve students’ soft skills, which may include but not limited to:

  • Career Success Workshop
    • industry needs and demands
    • how to maximize the internship opportunity to get the most outcome
  • Resume Writing Workshop
    • provide the skills to write a professional resume and cover letter to your key skills & experience
    • professional profile and career objective
  • Interview Skills Workshop
    • interview preparation techniques
    • interview questions: types of questions and how to answer them
  • Office Etiquette Workshop
    • expectations of workplace behaviour and social behaviour can differ
    • dos and taboos of interacting with co-workers and customers


The GBCA Library is designed to provide a comfortable learning environment that enables and supports students’ and teachers’ learning, teaching and research needs. The general collection contains all the required textbooks, along with additional references that are recommended for each course offered at College. An Academic and Career support collection is included to empower students to succeed both at GBCA and afterwards in their respective careers. Support materials for the international students’ study of the English language are also provided. Course relevant magazines and daily newspapers are provided to ensure that students’ and teachers’ knowledge is current regarding their field of study and international events. The Library is situated in Level One of the Queen Street campus. It is open 9am – 5pm Monday to Friday. There are study spaces available, printer and computers with access to the Internet, MS office and MYOB Educational Edition installed.

IT Support

GBCA IT Support Officer will assist students with any computer related issues such as problems with connecting to the wireless network, setting up software or login.

Counselling Services

Staff at GBCA are available to provide confidential counselling services. International students may seek advice assistance with matters such as cross-cultural issues or adjusting to life in Australia. We are committed to ensure that every student has a positive experience while studying at GBCA.

For more information about external support services please contact Student Support Officer.


USI (Unique Student Identifier)

All students are required to have a Unique Student Identifier (USI). If you already have an USI, please provide it to GBCA when you complete the Student Application Form. If you do not have one, tick the applicable box when you complete the application form and authorise GBCA to apply for you, or apply for it yourself:


Career, Support & Advice


Student Learning Resources

To enable you to teach yourself a range of relevant study skills, here is the open-access study skills support area from the University of Canberra

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