This qualification provides the skills and knowledge for an individual to be competent in business analysis in an information and communications technology (ICT) environment, either as an independent ICT specialist or as leader of a team. The ICT Business analyst identifies and communicates with users to formulate and product a requirements specification to create system or software solutions. This include:

• work with users to formulate and document business requirements
• identify, investigate, and analyse business processes, procedures and work practices
• identify and evaluate inefficiencies and recommending optimal business practices, and system functionality and behaviour
• use project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• take responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
• create user and training documentation, and conducting formal training classes
• develop functional specifications for use by system developers
• use data and process modelling techniques to create clear system specifications for the design and development of system software
• act as a central reference and information source, providing guidance and assistance in the system project decision making process